Social Value Engine

What exactly does the AI do in the Social Value Engine?
The AI speeds up your project setup by suggesting relevant outcomes and proxy values based on your project details. It also powers a built-in chatbot that can answer your questions and guide you through the process in clear, plain English.

Can I trust the AI to accurately define outcomes and proxies?
The AI provides well-informed suggestions, but it’s not flawless. Think of it as a helpful assistant – it offers a strong starting point, but you should always review and confirm that the suggestions are right for your specific project.

Do I still need to manually review AI-generated content?
Yes. You’re the expert on your project, so we recommend always reviewing and adjusting any AI-generated content before moving forward.

How does the AI chatbot assist with social value queries?
The AI chatbot can answer your questions about social value, guide you step-by-step through the tool, explain key terms, and offer tips for best practice. It won’t make decisions for you. Instead, it supports you in achieving accurate, meaningful results. You are encouraged to provide feedback on the AI chatbot by using the thumbs up/thumbs down icons or by emailing support@socialvalueengine.com.

What are the main benefits of using AI in my project setup?
Using the AI can:

  • Save you time
  • Help you understand complex concepts
  • Suggest ideas you might not have considered
  • Make project setup feel less overwhelming

Can I still set up my project manually without using the AI?
Absolutely. The AI is entirely optional, and you can choose to complete every step yourself if you prefer.

Who is the AI functionality best suited for?
The AI is particularly useful if you are:

  • New to social value or unsure where to start
  • Looking for inspiration or a quick way to populate project details

Can I disable the AI functionality entirely?
Yes. Please contact support@socialvalueengine.com to have AI features switched off for your account.

How secure is my data when using the AI features?
Your data is handled in accordance with strict data protection standards and is not shared with third parties without your consent. Please see our privacy policy for full details.

How does the AI learn? What data was used to train it, and is my data used to train or improve the model?
The AI has been trained on a broad range of publicly available and licensed data, as well as Social Value Engine content. Your project data is not used to train or improve the model.

We share information with Microsoft Azure to enable the AI capability – please see our privacy policy for full details.

Is there an additional cost for accessing the AI functionality?
No, AI functionality is included as part of your subscription.

Can you see the questions I ask the Chatbot?
Although it is technically possible for us to see the questions that are asked, we will only use this data in an anonymised way for analysis and further refinement of our service.

How can I provide feedback or suggest improvements to the AI functionality?
We welcome feedback. You can share your suggestions by contacting support@socialvalueengine.com.

Where can I learn more or get support on using AI within the platform?
For help, please email support@socialvalueengine.com.