Social Value Engine

 

Customer Privacy Notice 

Introduction 

This privacy notice tells you what to expect us to do with the personal information you provide. 

The Social Value Engine (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you visit our website or use our services. It also outlines how we use cookies and manage your personal information.  

This policy applies to personal data processed by us or collected on our behalf. You should read this policy so you know what personal data we collect about you, what we do with it and how you can exercise your rights in connection with it. You should also read any other privacy notices that we give you, that might apply to our use of your personal data in specific circumstances from time to time. 

By providing us with your personal data, you agree to the terms of this Privacy and Cookie Policy.  

Scope 

SVE Ltd is a “Data Controller”. This is a legal term which means that we make decisions about how and why we use your personal data. As the “Data Controller”, we are responsible for making sure that your personal data is used in accordance with applicable data protection laws. As Data Controller, we are required by law to give you the information in this policy. 

However, on occasions there may be other Data Controllers involved in processing your data as further explained in this policy, or as you may be advised at the time your information is to be processed.  

Contact details 

Please contact us via email to enquiries@socialvalueengine.com 

What information we collect, use, and why 

We collect or use the following information to provide our products and services: 

  • Names and contact details 
  • Purchase or account history 
  • Website user information (including user journeys and cookie tracking) 
  • Information relating to compliments or complaints 
  • Card payment details (Pay as You Go customers only) 

We collect or use the following information for service updates or marketing purposes: 

  • Names and contact details 
  • Website and app user journey information 
  • Records of consent, where appropriate 

We collect or use the following information to comply with legal requirements: 

  • Name 
  • Contact information 
  • Financial transaction information 

We collect or use the following personal information for dealing with queries, complaints or claims: 

  • Names and contact details 
  • Account information 
  • Financial transaction information 
  • Correspondence 

Lawful bases and data protection rights 

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website. 

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website: 

  • Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. 
  • Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. 
  • Your right to erasure - You have the right to ask us to delete your personal information. 
  • Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. 
  • Your right to object to processing - You have the right to object to the processing of your personal data.  
  • Your right to data portability - You have the right to ask us to transfer the personal information you gave us to another organisation, or to you. 
  • Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. 

If you make a request, we must respond to you without undue delay and in any event within one month. 

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice 

Our lawful bases for the collection and use of your data 

Our lawful bases for collecting or using personal information to provide services and goods are: 

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. 
  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object. 

Our lawful bases for collecting or using personal information for service updates or marketing purposes are: 

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. 
  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object. 

Our lawful bases for collecting or using personal information for legal requirements are: 

  • Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. 
  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object. 

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are: 

  • Consent – we have permission from you after we gave you all the relevant information. All your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. 
  • Contract – we must collect or use the information so we can enter or carry out a contract with you. All your data protection rights may apply except the right to object. 

Where we get personal information from 

  • Directly from you 
  • From the nominated Convenor for your organisation (where relevant)   

How long we keep information 

Leads or sales prospects – information is kept for 12 months  

Customers – kept for the period of contract plus 6 months thereafter  

Financial and contractual records – kept for 7 years   

Who we share information with 

Data processors 

Expert FD Ltd 

This data processor performs the following activities for us: Process employee payroll information 

Sales Agility Ltd 

This data processor performs the following activities for us: Host our CRM system 

PSL Affinity Solutions  

This data processor performs the following activities for us: Provide IT support 

Goodway Ltd  

This data processor performs the following activities for us: Provide IT support for SVE Lite 

Stripe  

This data processor performs the following activities for us: Provides on-line payment facilities for Pay as You Go customers. 

How to complain 

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. 

If you remain unhappy with how we’ve used your data after making a complaint, you can also complain to the ICO. 

The ICO’s address:            

Information Commissioner’s Office 
Wycliffe House 
Water Lane 
Wilmslow 
Cheshire 
SK9 5AF 

Helpline number: 0303 123 1113 

Website: https://www.ico.org.uk/make-a-complaint 

Last updated 

07/04/25