Social Value Engine

Privacy and Cookie Policy

Introduction
The Social Value Engine (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you visit our website or use our services. It also outlines how we use cookies and manage your personal information.

By using our website, you agree to the terms of this Privacy and Cookie Policy.

1. Data Collection
When you submit information via our website (e.g., through a contact or enquiry form), we collect the following personal data:

  • Name
  • Email address
  • Any additional details you choose to provide

We store this information in our Customer Relationship Management (CRM) system for 12 months or as long as you remain a customer. We may retain your data for longer if required by law or if it’s necessary to resolve disputes or enforce our agreements.

2. Use of Personal Data
We use the personal data collected to:

  • Respond to enquiries
  • Manage customer relationships
  • Improve our services

We may share your information with trusted third-party agencies, such as web development companies, to help us manage and operate our website. However, we will ensure that these third parties are bound by confidentiality agreements and use your data only for the agreed purposes.

3. Cookie Usage
Our website uses cookies to enhance user experience and help us understand how visitors use our website. Cookies are small text files stored on your device when you visit our site.

Types of Cookies Used:

  • Necessary cookies: Essential for the website to function properly.
  • Analytics cookies: Help us track and analyse website usage (e.g., visitor numbers, traffic sources). We use these cookies to improve website performance. You can opt-out of analytics cookies via your browser settings if preferred.

4. Sharing Data with Third Parties
We may share your personal data with trusted third-party service providers (such as web developers) to assist in operating our website or CRM system. These third parties are obligated to maintain the confidentiality and security of your data and use it only for the purpose of providing services to us.

We will not sell, rent, or disclose your personal information to any other third parties without your consent, except where required by law.

5. Data Security
We take appropriate measures to protect your personal data from unauthorized access, loss, or misuse. However, no method of transmission over the internet is entirely secure, and while we strive to protect your data, we cannot guarantee its absolute security.

6. Your Rights
You have the right to:

  • Access the personal data we hold about you.
  • Request correction of any inaccurate data.
  • Request deletion of your data under certain conditions.
  • Withdraw your consent for data processing at any time.

To exercise any of these rights, please contact us at enquiries@socialvalueengine.com.

7. Changes to this Policy
We may update this Privacy and Cookie Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email.

8. Contact Information
If you have any questions or concerns about this policy or how your personal data is handled, please contact us at enquiries@socialvalueengine.com.