Privacy & Cookie Policy

Last updated: 1 March 2025

Platform users: If you use the Social Value Engine platform, please also read our Customer Privacy Notice, which explains how we handle your data as a platform customer and outlines your specific data rights.

1. Who we are

Social Value Engine Ltd ("SVE", "we", "us", or "our") is a company registered in England and Wales (Company No. 14441082). We operate the Social Value Engine platform at www.socialvalueengine.com and app.socialvalueengine.com.

We are the data controller for personal data collected through this website. For any privacy enquiries, contact us at: hello@socialvalueengine.com

2. What data we collect

We may collect and process the following categories of personal data:

  • Contact information: name, email address, job title, and organisation when you complete a contact or demo request form.
  • Account data: login credentials and profile information for platform users.
  • Usage data: pages visited, time on site, browser type, and IP address collected automatically via analytics tools.
  • Cookie data: as described in Section 5 below.

3. How we use your data

We use your personal data to:

  • Respond to enquiries and provide the services you request.
  • Deliver and improve the Social Value Engine platform.
  • Send relevant communications where you have consented or where we have a legitimate interest.
  • Comply with our legal obligations.

4. Legal basis for processing

We process your data under the following lawful bases under UK GDPR:

  • Consent — where you have given explicit consent (e.g. marketing emails).
  • Contract — where processing is necessary to deliver services you have requested.
  • Legitimate interests — for analytics and improving our platform, where your interests do not override ours.
  • Legal obligation — where we are required to process data by law.

5. Cookies

We use cookies and similar tracking technologies to operate our website and improve your experience. Cookies we use include:

  • Strictly necessary cookies: required for the website and platform to function. These cannot be disabled.
  • Analytics cookies: help us understand how visitors interact with our site (e.g. Google Analytics). These are only set with your consent.
  • Functionality cookies: remember your preferences and settings.

You can manage your cookie preferences at any time by adjusting your browser settings. Note that disabling certain cookies may affect the functionality of the website.

6. Data retention

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Account data is retained for the duration of your subscription and deleted within 90 days of account closure unless otherwise required.

7. Your rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request erasure of your data ("right to be forgotten").
  • Object to or restrict processing of your data.
  • Data portability in a structured, commonly used format.
  • Withdraw consent at any time (where processing is based on consent).

To exercise any of these rights, email us at hello@socialvalueengine.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Third-party services

We may share data with trusted third-party service providers (such as hosting, analytics, and CRM platforms) who process data on our behalf under data processing agreements. We do not sell your personal data.

9. Changes to this policy

We may update this policy from time to time. The most current version will always be available at this URL. Material changes will be notified to users via email or a notice on the platform.

10. Contact us

If you have any questions about this policy or how we handle your data, please contact:

Social Value Engine Ltd
Email: hello@socialvalueengine.com